IYS Creative — Privacy Policy
Last updated: 02/12/2025
IYS Creative (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit iyscreative.com, engage our services, or interact with us online.
1. What personal information we collect
We collect personal information that you voluntarily provide when interacting with our website, booking services, downloading resources, or communicating with us.
This may include:
Identity & Contact Information
Name
Email address
Phone number
Business name
Social media handle
Business Information
Website details and branding information submitted through forms
Project details and notes
Information shared during consultations
Payment Information
If you purchase a service:
Billing name & address
Transaction details
(Payments are processed securely through Stripe or other third-party processors. We do not store your credit card details.)
Technical & Usage Data
Collected automatically:
IP address
Browser type
Device type
Pages viewed
Time spent on site
Cookies and analytics data
Tools used may include:
Google Analytics
Meta (Facebook/Instagram) Pixel
MailerLite
ManyChat
Elementor/WordPress tools
2. How we collect your information
We collect information in the following ways:
When you complete a contact form
When you book a call
When you download a lead magnet
When you subscribe to our mailing list
When you interact with our chatbot (ManyChat)
When you purchase a service or digital product
Automatically through cookies and analytics
3. Why we collect your information (purpose of use)
We collect your information in order to:
Provide branding, design, and strategy services
Respond to enquiries
Deliver lead magnets and email content
Process bookings and payments
Improve our website experience
Send newsletters, updates, and marketing (with your consent)
Analyse website activity and performance
Comply with legal obligations
4. How we store and protect your information
Your personal information is stored securely using trusted platforms including:
WordPress / Elementor
Bloom IO
MailerLite
Stripe
ManyChat
Cloud storage protected by encryption
We take reasonable steps to protect your data against loss, misuse, unauthorised access, tampering, and disclosure.
5. Disclosure of your information to third parties
We may share your information with trusted third-party service providers who assist in running our business, including:
Website hosting providers
Email marketing platforms (MailerLite)
Payment processors (Stripe)
CRM or automation tools
Analytics tools (Google Analytics, Meta Pixel)
These providers only receive information necessary to perform their services and must comply with privacy requirements.
We do not sell, rent, or trade your personal information.
6. Cookies & tracking technology
We use cookies and similar technologies to:
Improve website performance
Personalise content
Analyse browsing behaviour
Measure ad conversions
You can disable cookies in your browser settings, but some features may not work properly.
7. Email marketing & communication
By downloading a free resource, subscribing, or contacting us, you may be added to our email list.
You can unsubscribe at any time via the link in any email.
8. Access, correction, or deletion of your information
You may request to:
Access the personal information we hold
Update incorrect or incomplete information
Request deletion of your data
To make a request, contact:
hello@iyscreative.com
We will respond within a reasonable timeframe.
9. Overseas disclosure
Some third-party platforms we use may store information outside Australia (including the United States and Europe).
These platforms maintain strong data protection measures.
10. Links to external websites
Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.
11. Changes to this Privacy Policy
We may update this policy occasionally. The updated version will always be posted on this page with a revised “Last updated” date.
12. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, contact:
IYS Creative
Perth, Western Australia
